Do you need a little help or are new to Dockwave? This page lists contact information for Dockwave.com and covers most of the Frequently Asked Questions that we receive here at Dockwave.
If you don’t find your question, or perhaps an answer doesn’t make sense, or you’ve already tried what’s suggested, then please feel free to let
us know.
1. For help with problems concerning chat room behavior:
2. I'm new. What features do I get to use?
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Upon registration, the first 14 days of your Dockwave membership comes with 10 reserved nicknames and the
capability to upload 20 of your own personalized icons and images.
After that 14 day trial period, your membership will automatically revert to "free membership" status.
Free memberships come with one reserved nickname and 5 public icons.
You may transmogrify or change your free Dockwave membership to one with more features by following the "Upgrade" link from within the chat rooms.
3. How do I register a nickname?
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To register a nickname, click on the “Edit handles”
link found at the top of each chat room page.
Once you've typed in the nickname of your choice, click on the "update information" button.
Permanent handles, or nicknames, mean that these are reserved for your exclusive use, and no one else may have them.
Names that are already reserved will be rejected.
Blank spaces will not work in handles.
Names cannot start with a number, nor may they contain the word "agent".
They also cannot contain the following symbols: < > & ' " [ ] .
Permanent nicknames can have up to 60 characters.
For more nickname registration information, go here: https://dockwave.com/chathelp2i.html
4. New to chatting? Not quite sure how to get a nickname? Our Guides can help!
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The email address for the Dockwave Guide Team is: dockwaveguides@dockwave.com
You can also click on the link below:
Click to email Guides
A guide can help you with any step along the way, from signing up to making
friends!
Please note: Dockwave's Guides are NOT Dockwave Agents/Site Security.
If you need an Agent, please contact dockwaveagents@dockwave.com
5. For help creating, editing, finding, or uploading icons, Contact the Design Center:
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The email address for Aurora is: designcenter@dockwave.com
You can also click on the links below:
Design Center
6. How do I upload a personalized icon and when does it become active?
- To
upload a personalized icon, click on the “Chat Images”
link found at the top of any chat room page.
It will take you to the page where you can select and name the icons you’d like to use with your Star!
membership.
Please go here: https://dockwave.com/chathelp2i.html
for further information about uploading icons.
The icon guidelines can be found here: https://dockwave.com/Policies.htm
Generally, your icon will be active within 12 hours.
NOTE: Rejected or Not Yet Rated images are available for preview/use in R-Rated private chatrooms.
DO NOT view their use as an indicator of someone's chat identity as these icons MAY BE DUPES!
If in doubt about someone's chat identity in a private room, ask to see the icon in a public chat room.
7. Why do I receive a server error message when I upload my icons?
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If your icon is over 50K the system will automatically reject your icon as too large.
Icons need to be in either JPG or GIF file format.
If you receive a server error message, your icon has been saved in an incorrect format...most likely
as a BMP or PNG.
To correct this, open your icon in your image editing program and save it in the correct file format.
If your image is in the correct format and you're still getting a server error message upon uploading your icon, please check to ensure
there are no dashes or apostrophes in the name of the file.
Icons should be named with only letters and numbers, no special symbols or dashes.
If you are still receiving error messages let
us know.
8. How do I rename my personal OR the Dockwave public icons?
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Yes, you can rename both your personal icons AND the Dockwave public icons!
To do this, click on the 'Chat Images' link at the top of any chat room.
You will see an area with a button marked "Change Image Name" and two white empty spaces.
In the first empty space, type in the current name of the icon you wish to change.
Do NOT type the quotation marks.
In the scond empty space, type in the new name of choice. Again, no quotation marks.
Click on the "Change Image Name" button in order for the change to take place.
When you are finished renaming your icons, return to any chat room, refresh your icon folder by pressing the See it/Say it button.
Your renamed icons will be available in your icon pull down menu.
If you need additional help, please let us know.
9. Why does my nickname sometimes show up in the chat rooms before I do???
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Posts stay active in the rooms for 24 hours.
If there are a lot of conversations in a room, your post will eventually "fall off" the page after approximately 100 posts.
If there are not a lot of conversations, your post or posts will be visible in the room.
During those 24 hours, if you log into Dockwave and YOUR POSTS ARE STILL VISIBLE IN A ROOM, your nickname will automatically show up on the user list.
10. My default motto and/or default icon is not working...why not?
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The system does not like the apostrophe in your motto line.
Either change the motto or substitute the symbol on the key to the left of the number one on your keyboard.
Upper case on that key is the tilde, lower case on that key can be used in lieu of an apostrophe.
11. My default button has disappeared...why?
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Your membership is within two weeks of its expiration date.
Once you renew your membership, the default feature will be restored.
12. I can’t remember my password and/or user I.D. --Help!
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Dockwave has provided a Password Recovery page to help out with these kinds
of situations. Go to https://dockwave.com/chathtml/password.html
.
To reset your password or retrieve your user I.D., please enter your user
I.D., email address, or your handle.
Please be sure what you type is exactly correct.
You should receive an email in a couple of minutes.
This email will allow you to reset a lost password or reset your password for security reasons.
13. I tried to register for Dockwave before, but it didn’t work.
I’m trying to register again, but it says that only one registration per email
is allowed. What do I do?
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Dockwave will only accept one registration per email address.
If you’ve registered before, try going to the Password Recovery page and entering the
required information to receive your user I.D. and a link to update your password.
14. I don’t understand. I’ve never signed up for
Dockwave before, but when I try to register, it tells me that I’m already
signed up?
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You may have registered for Adult Play at some point. (See above question
re: one registration allowed per email address.)
As of June, 2005, Adult-Play.com officially became Dockwave.com.
We still provide the same services and chat community; only the address and name have been changed.
This makes it easier in some regards for those folks who chat from work, or where ever, and would
prefer not to have anything ‘Adult’ referred to on their browser, in their
history, etc.
15. I’ve registered with Dockwave, but I can’t get into
the chat site. What’s wrong?
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Remember, passwords are case sensitive.
That means, if you set up your password as PaSsWoRd, it must be typed that way every time you enter it, or the system
will not accept it.
Be sure your Caps Lock is turned off, or on, accordingly.
16. How do I change my email address for my membership?
-
If you are a paying member of Dockwave, you can change the email address associated with your membership by clicking on the “My Account” link located at the top right of every chat room.
If you are a non-paying member of Dockwave; to change the email account that is associated with your membership, Admin will need to know your User I.D., your old email address, your new email address, and your date of birth.
With this information, Admin can verify that you are who you say you are, and update your information.
The email address is: admin@dockwave.com
17. My Star! membership is about to expire, but I
can’t renew it right now. Will I lose my icons?
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Don’t worry. Even if a Star! membership expires
before you can renew it, your icons will stay in the system.
Unless your account has lapsed for more than a year, they’re not deleted.
18. I need to know when my Star! membership expires.
-
When you initially log in to any of the chat rooms, if your Star!
membership is within (2) weeks of expiration, you will see a small statement
just below the text box area informing you of how long until your Star!
membership expires.
If you don’t see that message, then you’re outside of the target time span, and your Star! membership
is still good to go.
You can also check the expiration date of your paying membership from your “My Account” link, which is
located at the top right of every chat room.
19. How do I purchase a new or renew my membership to Dockwave?
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There is an “Upgrade”" link at the top of every chat room and on Dockwave's site map.
Once you click on that link, you will see a variety of membership lengths and options.
Once you've chosen a membership length...3 months, 6 months or 1 year, please click on the drop down box to choose your membership package.
You will be redirected to PayPal where your purchase will be completed.
You do not need to have a PayPal account.
Be assured that PayPal securely processes payments for Dockwave.
Once your transaction is complete, you will be returned to Dockwave and a receipt for your membership purchase/renewal will be sent to you via email.
Upgrades are done throughout the day, but may take up to 24 hours upon rare occasion
20. Is there a way to ignore that annoying person in chat?
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Beaneath each person's post, you will see a little white box.
If you do not want to see this person's posts for the remainder of the day, place a checkmark in that box.
That person's posts will not be visible to you for the remainder of your chat session.
If you REALLY dislike this person and NEVER want to see their posts again, there is a second white box with the word "permanent" behind it.
If you click that permanent ignore box, you will never see that person's posts in chat.
If you find that you've clicked to ignore someone in error, or you can no longer see your friends' posts in chat, you can manage your ignores (un-ignore) by clicking on your
“My Account” link at the top right of any chat room.
Non paying members can check to see who they have on ignore by clicking on the“Manage Ignore” link at the top right of any chat room.
21. I don’t understand what all those boxes and spaces
are in the chat room.
22. I'm unable to get into one of the User Creator Rooms; it says I've been banned and to try another room --Why???
-
Dockwave has provided its members with the capability to create personal rooms.
These rooms can be either open to the general public or they can be made private.
The creator of the room has the ability to ban people from their room.
If you find yourself banned from one of these user created rooms and wish to know why you were
banned, ask the maker of the room.
You may go to CREATE ROOM
for more information or to create your own room.
User created rooms will remain on the Chat Menu for 24 hours.
Then, if there are no new messages in the room, it will auto delete.
Rooms that stay busy will remain on the system.
23. When I type in the password to access a private room, the room is broken. I cannot see any posts and only the very top part of the room is visible. What happened???
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Dockwave passords are all case sensitive.
Example- If the password is: " Havefun "
The password must be typed exactly as written. If you type: " havefun " with a lower case "h", then you will enter a room that is appears to be broken.
24. Why do I see words underlined for a link in my posts or in other peoples' posts?....and why am I getting pop-up ads???
2001 - 2023
Dockwave.com
© Eloquence, Inc.
All Rights Reserved.
Adults Only
Please be aware, Adult images are expected to be within 'PG/E, R and HR
ratings''.
Now!