This page covers
most of the Frequently Asked Questions that we receive here at Dockwave. If you
don’t find your question, or perhaps an answer doesn’t make sense, or
you’ve already tried what’s suggested, then please feel free to let
? ~ I'm new. What features do I get to use?
Upon registration, the first 14 days of your Dockwave membership comes with 10 reserved nicknames and the
capability to upload 20 of your own personalized icons and images. After that 14 day trial period, your
membership will automatically revert to "free membership" status. Free memberships come with one reserved
nickname and 5 public icons. You may transmogrify or change your free Dockwave membership to one with more
features by following the "Upgrade" link from within the chat rooms.
? ~ I'm unable to get into one of the User Creator Rooms; it says I've been banned and to try another room --Why???
Dockwave has provided its members with the capability to create personal rooms. These rooms can be either open to the general public or they can be made private.
The creator of the room has the ability to kick people out of their room. If you find yourself banned from one of these user created rooms and wish to know why you were
banned, ask the maker of the room. You may go to http://dockwave.com/chat/createroom.cgi
for more information or to create your own room. User created rooms will remain on the Chat Menu for 24 hours. Then, if there are no new messages in the room, it will auto
delete. Rooms that stay busy will remain on the system.
? ~ Why does my nickname sometimes show up in the chat rooms before I do???
Posts stay active in the rooms for 24 hours. If there are a lot of conversations in a room, your post will eventually "fall off" the page after approximately 100 posts or once 24 hours have passed..
If there are not a lot of conversations, your post or posts will be visible in the room. Later that day or within 24 hours, if you log into Dockwave,
IF YOUR POSTS ARE STILL VISIBLE IN A ROOM, your nickname will automatically show up on the user list.
? ~ My default motto and/or default icon is not working...why not?
The system does not like the apostrophe in your motto line. Either change the motto or substitute the symbol on the key to the left of the number one on your keyboard. Upper case on that key is the tilde, lower case on that key can be used in lieu of an apostrophe.
? ~ My default button has disappeared...why?
Your membership is within two weeks of its expiration date. Once you renew your membership, the default feature will be restored.
? ~ Why do I see words underlined for a link in my posts or in other peoples' posts?....and why am I getting pop-up ads???
Dockwave does not have pop-up or pop-under advertising. We've been advertisement free since our doors opened in 2001 with no plans to change that. We find pop-up advertising
to be annoying and will not subject Dockwave members to such an intrusion.
If you're seeing underlined links in posts, please check the customize or control settings in your browser; you've probably got some extensions or addons running.
If you've downloaded some free software program, you may have inadvertently also downloaded a toolbar or an add-on.
Whether you're unsatisfied with the toolbar or accidentally downloaded it with a separate program, you can remove the add-on
from your preferred web browser by following a few simple steps.
If you're using Internet Explorer, close Internet Explorer if it is open.
1. Click the "Start" button at the lower left corner of your computer screen, and then select "Control Panel" to open this window.
2. Click the "Uninstall a program" link, which is located in the Programs section of the Control Panel. You will see an alphabetical list of your installed applications.
3. Scroll to the "Toolbar" in question and select the program's name.
4. Click the "Uninstall" button, which is located at the top of the screen. Windows will remove the toolbar from your computer.
5. Restart Internet Explorer to apply the new changes.
If you're using Mozilla Firefox
1. Launch Mozilla Firefox
2. Use the Add-ons Manager to remove the toolbar.
3. In most cases, third-party toolbars can be uninstalled from Firefox Add-ons Manager Extensions list, as follows:
4. At the top of the Firefox window, click on the Firefox button, and then click Add-ons. The Add-ons Manager tab will open.
5. In the Add-ons Manager tab, select the Extensions panel.
6. Select the toolbar you wish to remove.
7. Click the Remove button.
8. Click Restart now if it pops up. Your tabs will be saved and restored after the restart.
If you're using Chrome as your browser, it's under customize and control Google Chrome - Settings - Extentions... to easily
get to the customize/control there are 3 little lines on the end of the URL window...left click it to open a pull down...then scroll to setting...to unclick
whichever add-on is causing the links to appear in your posts.
? ~ I can’t remember my password and/or user I.D. --Help!
Dockwave has provided a Password Recovery page to help out with these kinds
of situations. Go to http://dockwave.com/chathtml/password.html
. To reset your password or retrieve your user I.D., please enter your user
I.D., email address, or your handle. Please be sure what
you type is exactly correct. You should receive an email in a couple of minutes.
This email will allow you to reset a lost password or reset your password
for security reasons.
? ~ I tried to register for Dockwave before, but it didn’t work.
I’m trying to register again, but it says that only one registration per email
is allowed. What do I do?
Dockwave will only accept one registration per email address. If you’ve
registered before, try going to the Password Recovery page and entering the
required information to receive your user I.D. and a link to update your password.
? ~ I don’t understand. I’ve never signed up for
Dockwave before, but when I try to register, it tells me that I’m already
You may have registered for Adult Play at some point. (See above question
re: one registration allowed per email address.) As of June, 2005, Adult-Play.com
officially became Dockwave.com. We still provide the same services and chat
community; only the address and name have been changed. This makes it easier
in some regards for those folks who chat from work, or where ever, and would
prefer not to have anything ‘Adult’ referred to on their browser, in their
? ~ I’ve registered with Dockwave, but I can’t get into
the chat site. What’s wrong?
Remember, passwords are case sensitive. That means, if you set up your password
as PaSsWoRd, it must be typed that way every time you enter it, or the system
will not accept it. Be sure your Caps Lock is turned off, or on, accordingly.
? ~ How do I change my email address for my membership?
To change the email account that is associated with your membership, we need
to know your user I.D., your old email address, your new email address, and
your date of birth. With this information, we can verify that you are who
you say you are, and update your information. If you are a paying member of Dockwave, you can change the email address associated with your membership by clicking
on the “My Account” link located at the top right of every chat room.
? ~ My Star! membership is about to expire, but I
can’t renew it right now. Will I lose my icons?
Don’t worry. Even if a Star! membership expires
before you can renew it, your icons will stay in the system. Unless your account has lapsed for more a year, they’re not deleted.
? ~ I need to know when my Star! membership expires.
When you initially log in to any of the chat rooms, if your Star!
membership is within (2) weeks of expiration, you will see a small statement
just below the text box area informing you of how long until your Star!
membership expires. If you don’t see that message, then you’re outside
of the target time span, and your Star! membership
is still good to go. You can also check the expiration date of your paying membership from your “My Account” link, which is
located at the top right of every chat room.
? ~ Is there a way to ignore that annoying person in chat?
Beaneath each person's post, you will see a little white box. If you do not want to see this person's posts for the remainder of the day, place a checkmark
in that box. That person's posts will not be visible to you for the remainder of your chat session. If you REALLY dislike this person and NEVER want to see their
posts again, there is a second white box with the word "permanent" behind it. If you click that permanent ignore box, you will never see that person's posts in chat.
If you find that you've clicked to ignore someone in error, or you can no longer see your friends' posts in chat, you can manage your ignores (un-ignore) by clicking on your
“My Account” link at the top right of any chat room. Non paying members can check to see who they have on ignore by clicking on
the“Manage Ignore” link at the top right of any chat room.
? ~ How do I purchase a new or renew my membership to Dockwave?
There is an “Upgrade”" link at the top of every chat room and on Dockwave's site map.
Once you click on that link, you will see a variety of membership lengths and options.
Once you've chosen a membership length...3 months, 6 months or 1 year, please click on the drop down box to choose your membership package.
You will be redirected to PayPal where your purchase will be completed. You do not need to have a PayPal account.
Be assured that PayPal securely processes payments for Dockwave. Once your transaction is complete, you will be returned to Dockwave
and a receipt for your membership purchase/renewal will be sent to you via email. Upgrades are done throughout the day, but may take up to 24 hours
upon rare occasion
? ~ I don’t understand what all those boxes and spaces
are in the chat room.
? ~ How do I register a nickname?
To register a nickname, click on the “Edit handles”
link found at the top of each chat room page. Type in the nickname you want.
Permanent handles, or nicknames, mean that these are reserved for your exclusive
use, and no one else may have them. If you want a popular nickname, you might
try adding ~*^# or other common characters. Names that are already reserved
will be rejected. Blank spaces will not work in handles. Names cannot start
with a number, nor may they contain the word "agent". They also
cannot contain the following symbols: < > & ' " [ ] . Permanent
nicknames can have up to 60 characters. For more nickname registration information,
go here: http://dockwave.com/chathelp2i.html
? ~ How do I upload a personalized icon?
- ~ To
upload a personalized icon, click on the “Chat Images”
link found at the top of any chat room page. It will take you to the page
where you can select and name the icons you’d like to use with your Star!
membership. Please go here: http://dockwave.com/chathelp2i.html
for further information about uploading icons. Also, the icon guidelines can
be found here: http://dockwave.com/Policies.htm
? ~ Why do I receive a server error message when I upload my icons?
Remember, icons need to be in either JPG or GIF file format. If you receive a server error message, your icon has been saved in an incorrect format...most likely
as a BMP or PNG. To correct this, open your icon in your image editing program and save it in the correct file format. If your image is in the correct format and
you're still getting a server error message upon uploading your icon, please check to ensure there are no dashes or apostrophes in the name of the file. Icons
should be named with only letters and numbers, no special symbols or dashes. If you are still receiving error messages let
? ~ How do I rename my personal OR the Dockwave public icons?
Yes, you can rename both your personal icons AND the Dockwave public icons. To do this, click on the 'Chat Images' link at the top of any chat room.
You will see an area with a button marked "Change Image Name" and two white empty spaces. In the first empty space, type in the current name of the icon you wish to change.
Do not type the quotation marks. In the scond empty space, type in the new name of choice. Again, no quotation marks. Click on the "Change Image Name" button in order for the
change to take place. When you are finished renaming your icons, return to any chat room, refresh your icon folder by pressing the See it/Say it button. Your renamed
icons will be available in your icon pull down menu. If you need additional help, please let
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